Terms & Conditions

Last updated: 09/09/2025

1. Acceptance of Terms

By accessing or using our website (expressolaundry.com), mobile applications (Android or iOS), or any related communication services (including WhatsApp and email notifications), you ("User", "you", "your") agree to comply with and be bound by these Terms & Conditions ("Terms"). If you do not agree with these Terms, please discontinue use of our services immediately.

2. Company Information

These Terms are issued by Expresso Life Solutions Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at:
AP 876, 2nd Street, 12th Main Road, H Block, Anna Nagar, Chennai 600040, India.

3. Services Offered

Expresso provides laundry, ironing, dry cleaning, wash & fold, and delivery services ("Services") through its website and mobile applications. Additionally, we provide digital communication services such as WhatsApp and Email for order updates, confirmations and promotions. We may modify, add, or discontinue services at our discretion.

4. User Responsibilities

• Provide accurate and up-to-date information (name, contact number, address, payment details).
• Ensure your mobile number and email ID remain active to receive notifications.
• Use the services lawfully and responsibly — not for fraudulent, abusive, or unauthorized purposes.
• Maintain confidentiality of your account credentials and notify us immediately of any unauthorized access.
• Comply with applicable Indian laws and these Terms when availing our services.

5. Service Orders & Payments

Orders can be placed through the Expresso app or website. Prices for services are displayed before order confirmation and may vary by location or service type. Payments can be made using authorized payment methods such as UPI, cards, wallets, or net banking via our partner Razorpay Software Limited. We do not store payment card details, UPI PINs, or similar credentials. Refunds, if applicable, will be processed per our refund policy.

6. Communications & Consent

By creating an account or using our services, you consent to receive communications via WhatsApp (for order-related notifications) and Email (for receipts and promotions). You may withdraw consent by replying "STOP" to WhatsApp messages, clicking "Unsubscribe" in emails, or contacting our Grievance Officer. Disabling communications may affect receipt of service updates.

7. Data Privacy

We handle your personal data in accordance with our Privacy Policy, which forms an integral part of these Terms.

8. Limitation of Liability

We are not liable for:

• Delays, service interruptions, or message delivery failures due to third-party providers, network/internet issues, or user-side errors.
• Loss, damage, or delay caused by force majeure events (natural disasters, strikes, network outages, etc.).
• Indirect, incidental, or consequential losses arising from the use or inability to use our services.

Our total liability, if any, shall not exceed the amount paid by you for the specific order that caused the claim.

9. Termination or Suspension

We may suspend or terminate your access if you violate these Terms, engage in fraudulent activity, or interfere with our systems. Termination may result in account deactivation and deletion of non-essential data as per our Privacy Policy.

10. Intellectual Property

All trademarks, logos, software, designs and content on our platforms are the intellectual property of Expresso Life Solutions Pvt. Ltd. or its licensors. You may not copy, reproduce, distribute or modify any part of our platform without written permission.

11. Refunds, Cancellations & Complaints

Refunds are governed by our refund policy and may take up to 7–10 working days. Order cancellations are accepted within the time frame specified in the app. For complaints, please contact Customer Support or the Grievance Officer for escalation.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of these Terms will be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.

13. Grievance Officer & Contact

Grievance Officer
Expresso Life Solutions Private Limited
AP 876, 2nd Street, 12th Main Rd, 12th Main Rd, H Block, Anna Nagar, Chennai 600040
Landline: +91 44 46144111
Mobile: +91 73581 54111
Email: info@expressolaundry.com

14. Updates to these Terms

We may update these Terms to reflect changes in law, technology or services. Updated Terms will be posted on our website and app with a revised "Last Updated" date. Continued use implies acceptance.

15. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific policies, form the entire agreement between you and Expresso Life Solutions Private Limited.